Privacy Policy

Orchid Rentals (“we,” “us,” or “our”) operates the website orchid-rentals.com and provides car rental services in Marin County, California. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information we collect

• Contact details you provide: name, email address, and mobile phone number.
• Rental and identity information: driver's license, insurance details, and emergency contact.
• Booking and payment information related to your rentals.
• Basic technical data (such as your device and usage) needed to operate the site.

How we use your information

• To process and manage your rentals, bookings, and payments.
• To send you transactional communications about your rental (see SMS section below).
• To verify identity, prevent fraud, and meet legal or insurance requirements.
• To provide customer support and respond to your requests.

SMS / text messaging

With your consent, we send transactional SMS text messages related to your rental — booking confirmations, pickup reminders, payment reminders, and vehicle maintenance/service alerts. You opt in by entering your mobile number and checking a consent box on our website when completing your renter profile. Message frequency varies by rental activity, and message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. See our SMS Terms for full details.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How we share information

We do not sell your personal information. We share information only with service providers who help us operate (for example, payment processing and messaging delivery), and only as needed to provide our services, or when required by law. As stated above, SMS opt-in and consent data is never shared with third parties for marketing.

Data retention & security

We keep your information only as long as needed to provide our services and meet legal, tax, and insurance obligations, and we use reasonable safeguards to protect it. No method of transmission or storage is 100% secure, but we take steps to protect your data.

Your choices

You may opt out of SMS at any time by replying STOP. You can request access to, correction of, or deletion of your personal information by contacting us using the details below.

Contact us

Questions about this policy? Email contact@orchid-rentals.com or call (415) 991-9374. Orchid Rentals, Marin County, California.